Refund and Returns Policy

TicketKarle is a bus ticket booking platform. As we do not sell physical goods, this policy covers refunds related to ticket bookings only. For cancellation charges and timelines, please also see our Cancellation Policy.

Overview

Refunds on TicketKarle apply only to bus ticket bookings made through our website or app. We do not offer exchanges, returns, or refunds for anything other than a booked ticket.

Eligibility for Refunds

You are eligible for a refund when:

  • You cancel a booking within the operator’s permitted cancellation window
  • The bus operator cancels the trip
  • A technical or payment error results in a duplicate or failed booking charge

You are not eligible for a refund when:

  • You cancel after the non-refundable cancellation window has passed
  • You fail to board the bus at the scheduled time (no-show)
  • The booking was cancelled in violation of our Terms & Conditions

Refund Process

  1. Cancel your booking through the app or website, or contact support
  2. Refunds are reviewed and, if approved, processed to your original payment method
  3. Approved refunds are credited within 5–7 business days, subject to your bank or payment provider’s timelines
  4. TicketKarle’s convenience fee is non-refundable

Operator-Initiated Cancellations

If a bus operator cancels a trip, TicketKarle processes a full refund automatically. You’ll be notified by SMS and email once it’s initiated.

Late or Missing Refunds

If your refund hasn’t arrived after 7 business days:

  1. Check your bank statement or payment app again
  2. Contact your bank or card issuer — processing delays are common on their end
  3. If it’s still missing, contact us at support@ticketkarle.in with your booking ID

Need Help?

Contact our support team anytime:

  • Email: support@ticketkarle.in
  • Phone: +91 7894593463
  • Address: Adarsh Nagar, Sundargarh, Odisha – 770001